Operations Manager

Dundee Law Centre is a charitable organisation tackling poverty and preventing homelessness by providing free, accessible, quality legal advice and representation. We are a bespoke service and no other organisation in Dundee offers the same framework of legal support and representation. We assist with disability-related and welfare benefits from application through to appeal, help clients manage debt, and do all we can to help people maintain their tenancies when threatened with homelessness or eviction. 

Our clients are vulnerable in a wide range of ways: people living with mental health conditions and disabilities (physical, intellectual, or both), people living below the poverty line, and people requiring rehousing after fleeing domestic violence, coping with medical issues, or experiencing anti-social behaviour. We hold appointments at our Albert Street office and make house calls for clients with mobility issues or who are housebound. We are currently the only service in Dundee providing legal representation at benefit tribunals, and we work closely with other third-sector organisations to refer clients to food banks, cash-for-kids schemes, home starter packs and furniture. 

Job Purpose  

The Operations Manager is responsible for the operational management of the Law Centre. This includes providing operational and financial guidance and support to key stakeholders so they can make sound business decisions. Develop and maintain relationships with partners and providers to ensure appropriate service levels are agreed and maintained. Collect, collate and analyse information from IT/Accounting systems to support role and that of Principal Solicitors and Board of Trustees. The job holder will be expected to harness a working environment which encourages teamwork, energy and creativity. To achieve this, they should have strong leadership and excellent problem-solving skills along with good communication skills.

This role requires someone with the ability to think on their feet and make effective decisions as required. They, will have excellent organisational and communication skills, ensuring support and development of staff in order for them to reach their full potential, coupled with the diligence and attention to detail required of supporting a diverse organisation. A full understanding of the overall company objectives will be required to ensure that focus is maintained on the areas of activity that deliver the greatest return to the business. Accuracy is key in this role. A polite and professional communication style is required. 

The postholder will work closely with the Principal Solicitors, the Chair and Board of Trustees.