Advertised from 4 August 2026

Role

Victim Support Scotland – Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs. 

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values: Organisational Values

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere

Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

We are recruiting for a National Support Centre (NSC) Supervisor based in Glasgow. This post is for full-time, 6-Month Fixed-Term contract.

Our (NSC) provides 7-day support to people experiencing crime. The support we provide centres around our National Helpline and online platforms. We receive and process referrals from across Scotland from Courts, Police, external agencies and people themselves who have been affected by crime. The NSC is very much the first point of contact for people needing our support.

As part of the National Support Centre Team, you will be responsible for a team of volunteers delivering, implementing and evaluating the nationwide National Support Centre function across VSS. When no volunteers are available, you will be required to do direct service delivery. You will ensure that volunteers are supported, knowledgeable and capable of delivering the support that meets the service user’s needs.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Salary band: £27,598 - £36,445. Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated

Primary location: Granite House, 31-33 Stockwell St, Glasgow G1 4RZ.

What you’ll need to be successful

We are looking for people who are experienced in a similar role. Someone who has the ability to plan and organise complex workload with shifting deadlines in order to meet specific targets, ensuring quality output and able to demonstrate digital approaches to your area of work. Someone with analytical skills – must be able to understand, collect, analyse, report and

present data.

If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!

Application notes

For further information and to apply, please visit our website.