Advertised from 5 March 2026

Role

Join our team this season and inspire a love for Scotland’s marine wildlife!

Are you passionate about delivering outstanding customer experiences and sharing the wonders of Scotland’s marine and coastal environment? As a Visitor Experience Assistant, you’ll be the friendly face of the Scottish Seabird Centre, welcoming visitors and ensuring their time with us is unforgettable – and inspiring a love for seabirds, wildlife and our seas.

This dynamic role offers the chance to engage with people across our welcome desk, retail shop, Discovery Experience, and boat trips, while also supporting our café during busy periods. No two days will be the same as you help visitors connect with our mission and create lasting memories.

You’ll play a vital role in bringing our charitable work to life—whether by guiding visitors through our interactive exhibits and live camera feeds, recruiting new members for our charity, or sharing fascinating insights about Scotland’s wildlife. This is a fantastic opportunity to develop your skills in customer service and environmental education - all while working in a stunning coastal setting.

The Scottish Seabird Centre

The Scottish Seabird Centre (SSC) works to ensure that Scotland’s seas and coasts are alive with wildlife, celebrated and protected by all. We act to save seabirds and restore Scotland’s marine environment through conservation, learning, and unforgettable wildlife experiences:

Conservation – We manage internationally important seabird islands, including Bass Rock, which is home to one of the largest gannet colonies in the world, and Craigleith, where our community conservation project, SOS Puffin, has quadrupled the population of breeding puffins.

Learning – We seek to build an understanding of and a passion for the marine environment. Over 60,000 children and young people have engaged with our education programme.

Experience – We operate one of the leading nature visitor centres in the UK, welcoming over 170,000 visitors a year, and were awarded the Gold Green Tourism Award in April 2025.

Physical Requirements:

This role involves active, hands-on work, including standing and moving for extended periods. We welcome applications from all candidates and will consider reasonable adjustments to enable applicants with disabilities to perform the role.

Key Responsibilities

Welcome and Inspire Visitors

Greet visitors with enthusiasm, providing information about our exhibits, activities, and charitable work.

Help visitors make the most of their visit, from booking boat trips and Discovery Experience sessions to processing admissions and memberships.

Promote donations and memberships, sharing and helping grow the impact of our conservation efforts.

Deliver Engaging Experiences

Bring our Discovery Experience to life by engaging visitors, supporting them to explore our interactive exhibits and live camera feeds.

Work closely with our volunteers, who work with the staff team to engage visitors and ensure all activities run smoothly.

When required, deliver presentations and other activities to engage and educate our visitors about the incredible seabirds and marine wildlife in the area (training provided).

Retail and Customer Service

Staff our Information and Retail counter, greeting visitors, dealing with enquiries and encouraging them to visit the Discovery Experience and take part in other activities.

Process retail sales, ensure displays are inviting and stock is well-managed.

Provide excellent service at the till and online, helping customers find the perfect sustainable souvenirs!

Boat Trips (Seasonal, March–October)

Process bookings, share exciting details about what visitors might see, and respond to any enquiries they might have.

Manage cancellations or refunds.

Application notes

Applications: Tell us why you are keen to work with us - and when you are available - in a covering letter and attach your CV. Please send both to info@seabird.org.

Closing date and Interviews: Applications for this role will be closed by 18th March and interviews will take place week beginning 23rd March 2026.

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