Advertised from 9 July 2025

Role

Highland Action for Little Ones (Halo) was founded to suport local children and families in crisis.

We achieve this by working in partnershhip with statutory agencies and other support services, suppling care packages of clothes, school uniforms, shoes, baby equipment and more to families in need.

Halo also facilitates groups for vulnerable young Mums and their babies, offering weekly support groups.

We are passionate about making a difference in the lives of children in the Highlands and believe that Every Child Deserves to Thrive.

This is an excellent opportunity for a highly motivated, creative, and experienced person to join our team. You will have the opportunity to recruit, train, and build a team of volunteers to support our critical work. You will also have the opportunity to be creative with the events we attend, including fundraisers.

MAIN RESPONSIBILITIES

Volunteers 

• Coordinating the operational needs for volunteers across the charity in consultation with the Operations & Administration Officer.
• Recruit new volunteers to support day-to-day activities and events in alignment with the charity’s goals.
• Oversee volunteer onboarding, induction, and training—ensuring compliance with relevant procedures, including safeguarding and role-specific preparation.
• Ensure volunteers are receiving regular supervision and support during their placement.
• Monitor volunteer satisfaction, provide ongoing recognition, and celebrate volunteer contributions
• Regularly report on the volunteer experience, including both quantitative and qualitative feedback & exit interviews
• Maintain an up-to-date volunteer database and contact list.
• Identify new volunteering opportunities and develop volunteer role descriptions.
• Work effectively to ensure volunteers feel a part of Halo and gain value from their time with us.
• Develop and maintain volunteer policies, role descriptions, and procedures.
• Promote volunteering opportunities through social media, local networks, and community partnerships
• Be the main point of contact to support volunteers, listen to suggestions and/or concerns, and support in resolving any volunteering-related issues or complaints.

Events

• Assist in the development, planning, and delivery of events to support the charity’s objectives, including third-party initiatives.
• Attend and support charity events as required, helping to ensure smooth execution.
• Contribute to post-event feedback and evaluation

General 

• Ensure a safe working environment for volunteers by adhering to health and safety procedures.
• Handle enquiries about volunteering via email and phone with professionalism and warmth.
• Provide hands-on support at fundraising and awareness-raising events.
• Ensure compliance with health and safety procedures, maintaining a safe working environment for volunteers
• The above list is not exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected.

PERSON SPECIFICATION

The following qualities and skills are essential for this role:

• A real people person: approachable, adaptable, and willing to collaborate while maintaining a supportive and friendly attitude. 
• Volunteer Support: A proven track record of working with volunteers within a charitable or community setting and an ability to support, engage, and motivate volunteers
• Availability to work on-site: must be able to work from the office at least ½ day per week flexibly.
• Health and Safety awareness: Knowledge of basic health and safety practices
• Excellent communication skills: strong interpersonal skills, able to liaise with a diverse audience, including colleagues, volunteers, effectively in person, over email, and on the phone.
• Strong attention to detail and a commitment to accuracy.
• Highly organised: able to manage multiple tasks, conflicting priorities, and work under pressure, and be able to work logically to ensure that all needs are met.
• A creative and proactive ‘can do’ approach to all areas of work.
• Excellent IT skills; confident with Microsoft Office, including Excel, for data tracking and reporting.
• Experience in or familiarity with the voluntary, charity, or non-profit sector.
• Willingness to travel across the Highlands when required.

Desirable

• Understanding of safeguarding practices and experience with PVG checks.
• Experience setting targets or tracking volunteer engagement metrics.
• A full PVG check is necessary for this role.
• A full, clean driving licence is essential for this role.

Application notes

To request further information and an application pack, send your C.V. to mel@halohighlands.co.uk