Court Co-ordinator

At Cairn Housing Association, we’re passionate about creating great homes, delivering great services and offering great opportunities for our people.

We are currently looking for a Court Coordinator to provide a high standard of customer service to our tenants, customers and colleagues. To maintain the day-to-day running of the Court in accordance with Cairn HA’s policies and procedures.

Key Responsibilities – What You’ll Do:

Principle Duties and Responsibilities include:

• Deliver housing management services within the Court in accordance with policy and procedure, to deliver a high level of customer service whilst maintaining compliance to Health and Safety, to meet our agreed KPI’s, SLA’s and legislative requirements.
• Maintain delegated management of low level anti-social behaviour within Court to assist Housing Officer in the overall housing management responsibility – escalating complex cases requiring further investigation to the Housing Officer to resolve any anti-social issues.
• Assist Housing Officer with rent queries to assist with Income Maximisation.
• Conduct viewings with prospective tenants.
• Manage, develop and motivate onsite Court Staff to ensure that work is carried out to a high standard, whilst providing a high level of customer service.

Requirements – What We’re Looking For:

• Significant level of experience in delivering a customer focused service.
• IT literacy – MS Office Applications.
• Line Management experience
• Awareness of Health and Safety and security requirements and ability to maintain records.
• Advance, diverse communication skills, awareness of GDPR requirements and ability to assess, prioritise workload to work under pressure and meet deadlines.
• Disclosure Scotland and Right to Work checks are mandatory for this role

Employee Benefits: Why Join Cairn?

We’re committed to creating a workplace where you can thrive. Here’s what you can expect:

• Flexible and hybrid working options.
• Health and wellbeing support.
• Tech and cycle-to-work schemes.
• Compassionate leave and more.

We value diversity and warmly welcome applications from all communities. Cairn is proud to be an equal opportunities employer.