Almond Housing Association

Customer Care Assistant (Housing)

Do you enjoy helping people, solving problems and making a meaningful difference to their everyday lives? We are looking for a Customer Care Assistant to join our Housing Management Team on a 12-month fixed-term contract. In this varied and rewarding front-line role, you will support customers by telephone, email and face to face, helping them to enjoy and sustain their homes. You will be at the heart of the customer experience: listening carefully, responding with empathy and finding practical solutions when customers face challenges or changes in their homes. We are a small organisation making a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are: Work together Open to change Respect Kindness Social responsibility If you take pride in delivering excellent customer service and share our values, we would love to hear from you. Providing high quality customer service via phone, email and in person Acting as a first point of contact for housing related enquiries Listening to customers’ needs and identifying the best possible solutions Supporting the Housing Management Team with day to day enquiries and tasks Recording and maintaining accurate customer information and case notes Working collaboratively with colleagues to deliver a positive customer journey A strong customer focus and excellent communication skills Good attention to detail and the ability to manage multiple enquiries A positive, practical and solution-focused approach Confidence using IT systems and recording information accurately The ability to work collaboratively and demonstrate our WORKS values Experience in housing or a similar customer-focused environment is desirable but not essential Contract: 12-month fixed-term contract Salary: £20,610.33 (FTE £35,332) Working hours: 21 hours per week, worked Monday to Friday Hybrid working: A minimum of two days per week in the office Office location: Livingston Excellent work/life balance culture Access to online health and wellbeing services Contribution towards gym membership Pension scheme from day one with a 10% employer contribution