Advertised from 23 September 2026

Role

Do you want to create a safer, brighter future for all children in Scotland? 

Children First, Scotland’s national children’s charity, is seeking to appoint a part-time (17.5 hours) Support line Service Manager. By joining our team, you will help us stand up for children, keep them safe and support them to recover from trauma and abuse through our national and local services. 

The role

Based in Edinburgh, with hybrid working an option, the role involves leading on the day-to-day implementation, management, development and growth of our free confidential support line for families, carers and professionals in Scotland.

Today’s generation are facing unprecedented challenges. From mental health, money worries and online harm, to struggles at school, our support line can offer emotional, practical and financial support to any family in Scotland. We also offer advice to anyone who is concerned about a child’s wellbeing. 

Taking a child-centred approach, you will work to ensure the safety of children and young people by protecting and promoting their rights.

What we are looking for 

You will be an inspiring leader and will possess a degree or diploma in social work, or equivalent professional qualification at SCQF level 9, in addition to recent significant experience in a relevant practice area relating to young people. Experience working in mental health, emotional wellbeing or trauma-informed support services is desirable.

What you can expect from us 

As well as a rewarding career and development opportunities, we offer 40 days annual leave per year pro rata, a contributory pension scheme, generous maternity/adoption and paternity leave, flexible working opportunities and wellbeing support. 

With a supportive and inclusive working environment, the salary for this role is £42,500 - £48,900 pro rate per annum covering 17.5 hours per week (21,250 to £24,450).  

Our values

Living our values, you will make a direct impact to the lives of children across Scotland. With love, we put children first. With purpose, we transform children’s lives together. With strength, we do whatever it takes to protect Scotland’s children.

We believe all children should have hopes, dreams and opportunities. But for many they don’t exist. This has to stop. We must put children first. 

We welcome and encourage applications from potential colleagues from all backgrounds, ethnicity, gender, sexual orientation, religion, belief, disability who share our values.

Do you have what it takes to join our team and help us protect children and keep them safe? We would love to hear from you.

Application notes

Closing date: 11 October 2026.

It is anticipated that interviews will be held around 19 October 2026.

If you would like to discuss any aspect of the role before applying, please contact Laura.Stenhouse@childrenfirst.org.uk

Together, we can help alleviate crisis, prevent harm and build brighter futures for children and families across Scotland.

Please read our recruitment pack to learn about our recruitment events to meet our team, hear about our plans and apply to work with us.

Visit our website for further information and to apply

The selection process will include seeking PVG Scheme.

Children First is the working name of the Royal Scottish Society for Prevention of Cruelty to Children. Registered Charity No: SC 016092

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