Advertised from 16 July 2026

Role

The Help for Carers Access Officer is a key member of the Falkirk Citizens Advice Bureau team, delivering independent, free, impartial, and confidential advice to unpaid carers in the Falkirk area. In this role you will work as part of the Help for Carers Team and in partnership with the Falkirk & Clackmannanshire Carers Centre to improve livelihoods and living standards, dealing with a wide range of poverty related issues through carefully tailored advice.

This work will be delivered through a combination of face-to-face interviews, telephone, email, and webchat. You will also support project development through interacting with local organisations, client groups, and professionals.

We are seeking candidates with existing experience of advice-giving, and a strong commitment to the Bureau’s objectives and values.

Key responsibilities will include:

• Working with the Falkirk & Clackmannanshire Carers Centre to provide benefit, debt and housing advice to carers and their families.
• Providing a wraparound service for carers in order to increase their household income, reduce expenditure and improve quality of life for their families.
• Working with other agencies who support carers and promote awareness of the service to them and their networks.
• Appropriately recording client data in compliance with GDPR and Bureau policy, to support advice and social policy work, fundraising, and service promotion.
• Adhering to Association standards and Bureau policy at all times.

Employee benefits

Falkirk Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days leave plus 10 public holidays and enrolment into the government NEST pension scheme with an enhanced 5% employer contribution.

Application notes

To apply for this role, please complete the attached application form and send it to bureau@Falkirkcab.casonline.org.uk by close of business on: Friday 31th July 2026.

For your application to be considered, please ensure you have completed all sections of the form. Please do not attach your CV as this will be disregarded.

Please note that the post is subject to the disclosure of criminal history information.

Equality & diversity monitoring

To help Falkirk Citizens Advice Bureau monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: bureau@falkirkcab.casonline.org.uk  

About the employer

Falkirk Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people.

We are committed to equal opportunities both in service provision and employment.

Falkirk Citizens Advice Bureau Ltd. is a Company limited by guarantee SC148330, and is recognised as a charity SC006183. Falkirk Citizens Advice Bureau is also authorised and regulated by the Financial Conduct Authority FRN617457 and we are also registered with the Information Commissioner's Office Z6911436

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