Advertised from 23 September 2026

Role

Are you a strategic leader who cares passionately about delivering positive outcomes for people and is excited by helping people to thrive?

At Citizens Advice Scotland we are a service for people and by people. People are the heart of our network.

Our Head of People role will drive our People agenda, so we need someone who is an experienced HR professional who puts people at the heart of every decision. But this role is about more than just your qualifications. We are looking for a strategic leader who inspires and drives people to succeed and creates a culture that celebrates our people’s successes, encourages personal development and takes people with them on the journey of change. 

If you are a strategic leader who cares passionately about people and wants to make a difference to communities across Scotland we want to hear from you. This is an exciting opportunity to really make a difference to the lives of people across Scotland and ensure that the people that work and volunteer for our network thrive in their roles. 

This newly created role will lead Citizens Advice Scotland and our members, 59 local bureaux to be regarded as be one of the best places to work in Scotland. 

What you will do:

• Build a culture that aligns with our values and ensures our decisions and interactions with each other are person-centred, inclusive, collaborative, empowering and supportive.
• Support our people to deliver advice and insight that changes lives through ensuring that we have the right policies, procedures, training and support to do their role. 
• Champion the value that people bring to the network and ensure people drive our decision making.

If you are ready to lead meaningful change and make a lasting impact, we would love to hear from you.

Employee benefits 

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Application notes

For further information and to apply, please visit our website.

Closing date: 11 October 2026

Interview date: 20 and 22 October 2026

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