Advertised from 26 June 2026

Role

Purpose of the role: As a Caseworker, you will be the vital link between Holly Bruce MSP and the community, acting as a dedicated advocate for the people of Glasgow Southside. Your purpose is to provide high-quality, empathetic support to constituents navigating complex challenges from housing and health to local government. By managing cases efficiently, maintaining strict data compliance and identifying local trends, you will help amplify voices and turn individual issues into positive community outcomes. 

Responsibilities 

• Supporting with keeping casework up to date and responding to public enquiries. 
• Keeping cases up to date by tracking, logging and recognising when to escalate issues within team. 
• Managing cases through to completion. 
• Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly. 
• Advocating on constituent's behalf with relevant bodies to resolve matters. 
• Supporting with developing campaign priorities. 
• Reviewing constituent records and documentation in line with casework GDPR requirements. 
• Ensuring casework filing systems, both electronic and manual, are kept up to date in line with GDPR requirements.

Requirements 

• Have excellent organisational skills while being flexible in prioritising workloads during busy times. 
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues. 
• Be patient and sensitive while remaining objective and open-minded. 
• Be comfortable being in a front-facing role explaining regulations such as GDPR to the public. 
• Practical experience of managing people with complex needs and being able to understand their interests.  
• Have a natural interest in helping people with a curiosity to solve issues.  
• Knowledge of Glasgow Southside constituency is desirable.

Application notes

How to Apply:  

Please email your CV, a supporting statement and complete the Casework Task attached to Paul Daly – paul.daly@parliament.scot. Please ensure this is sent by midnight on Sunday 12th July 2026.

Your supporting statement should outline how you meet the requirements detailed above for this role and be no longer than two pages. Applications that do not include a supporting statement or completed task may not be considered. Be sure to include “Caseworker- Job Application” in the subject line of your email. 

All the best.  

Casework Task: Glasgow Southside Constituency 

Part 1: Triage and Prioritisation 

Below are summaries of three emails received in Holly Bruce MSP’s inbox this morning. 

1. Rank these cases in order of urgency (1 = Highest, 3 = Lowest). 

2. Provide a brief 1-2 sentence justification for your ranking, identifying if the issue is a devolved or reserved matter and who needs to be contacted.

• Inquiry A (Resident in Pollokshields): A local community group is requesting that Holly attend their litter pick this weekend and write to Glasgow City Council to demand more neighbourhood bin hubs and better street lighting to improve safety for women walking home at night. 
• Inquiry B (Resident in Govanhill): A private tenant reports that their landlord is threatening immediate illegal eviction after they complained about a 20% rent hike and severe damp/mould in the flat. The tenant has two young children. 
• Inquiry C (Resident in Langside): A constituent is concerned about recent changes to their Personal Independence Payment (PIP) assessment handled by the Department for Work and Pensions (DWP) and wants Holly Bruce MSP to advocate on their behalf.

Part 2: Drafting a Response  

On any of the inquiries above, draft a compassionate, supportive response to the resident. Your response should: 

• Validate their stressful situation. 
• Clearly outline the immediate steps they should take. 
• Explain what Holly Bruce MSP’s office can do to intervene.