Support Worker (Emotional, Therapeutic & Triage Service)

: Glasgow and Clyde Rape Crisis

: Full time

: On site: Glasgow City Centre Head Office, East & West Dunbartonshire, East Renfrewshire, Renfrewshire & Inverclyde

: £30,222 - £32,919

: 35 hours per week. contract to 30 March 2028, subject to the successful completion of a 6-month probation period.

: Closing 13 July 2026

: Advertised from 25 June 2026

Role

A PVG check will be undertaken as part of the selection process. Only women need to apply under Schedule 9, Part 1 of the Equality Act 2010.

This is a key role in Glasgow and Clyde Rape Crisis (GCRC) survivor services teams that provides specific support services to girls 13+ and women. The role requires a strong commitment to anti-discriminatory and equality work and must demonstrate experience working directly with girls and women. The post holder will be comfortable and confident in representing the service externally across agencies. Experience and understanding of working within an organisation that operates within a feminist, equality, and human rights framework is preferable for this role. Ideally candidates will have a least 2 years working experience in a similar role or be able to demonstrate equivalent experience gathered from volunteering, education or other routes.

Joining an already established team, this role will work closely with the Service Team Lead, while also being accountable for maintaining and applying the values, principles, and competencies of the role to the Director of the Centre. The successful candidate will be required to demonstrate their right to work in the UK. As part of our recruitment process, applicants will be asked to complete a Right to Work declaration form and provide the necessary supporting documentation before employment can commence.

MAIN TASKS AND RESPONSIBILITIES:

To offer trauma-informed and person-centered emotional and therapeutic support, over an average of 10 x 1-hour sessions, to women and girls who have experienced any form of sexual violence at any time in their lives.
To undertake triage assessments with survivors who have been referred to GCRC services.
To contribute to managing caseloads from GCRC Waiting Lists effectively and in line with expected performance and practice standards.
To have the experience and capability to delivery this planned work with survivors in the form of telephone support, face-to-face support, group work, email support or another form of communication agreed upon with the Service Team Lead.
To provide listening support via the GCRC Connect Live Service which includes a helpline and messenger service.
To provide triage and planned support via community-based drop-in locations across Glasgow, Inverclyde, East Renfrewshire, Renfrewshire, East Dunbartonshire and West Dunbartonshire.
To liaise with external agencies for referrals coming in to or being made by GCRC. Link with relevant agencies to promote the support service, including health services, police and support agencies as appropriate.
To record accurately and in line with service standards protocols all statistics/information about activity you undertake with survivors, and to contribute to the overall reporting for services as requested by the Service Team Lead.
To contribute positively to your practice's practical evaluation and reflective
assessments.
Participate in regular support and supervision sessions with the Service Team Lead and prepare regular reports, including statistical data for monthly case reviews.
Attend internal meetings as required and appropriate to the post.
Participate in new volunteer and other internal or external training as required.
As directed by the Service Team Lead, attend meetings of relevant operational networks, partnerships or groups so that links with other organisations can be made or strengthened and the needs of survivors met.
To comply with GCRC’s Operational and Professional Practice Policies and Procedures.
To adhere to the organisation's values, competencies and performance framework.
To uphold GCRC’s reputation as a positive ambassador and in representing organisational positions.
Participate in ongoing training as provided by GCRC and take responsibility for ongoing personal development, including access to external support.
Any other duties relevant to the support worker post that have been agreed upon with the Service Team Lead.

Application notes

To apply:

Provide your full C.V. and a cover letter of no more than 3 x A4 pages outlining your suitability for and experience for the tasks and responsibilities of the role.
Complete and return the Right to Work Form, and the Equal Opportunities Form

Send these to aprentice@rapecrisiscentre-glasgow.co.uk by midnight on Sunday 12th July.