Advertised from 29 April 2026

Role

People are at the heart of who we are and what we do. Day-by-day, person-by-person, we tailor what we offer to what people need. We’re here to provide consistent, friendly and informed support so that people can explore options and take ‘the next step’ towards their future.

We welcome people with a wide range of skills and experiences to our team – including those in recovery and those who have lived through homelessness. To make a difference, we work flexibly, with everyday leadership, humour and a ‘can do’ spirit. We want to make it easy, make it right and make it happen – not only for the people we support, but for each other. We care for and support each other regardless of our role, service or location.

Job Purpose

The Head of Service - Harm Reduction & Service Development will provide strategic leadership across a portfolio of innovative and developing services, including Harm Reduction, Digital Lifelines, Human Rights, Recovery, Gambling Harm, the Managed Alcohol Project, and Safer Services (our high-tolerance harm reduction model).

This is a senior leadership role with a national remit, responsible for driving forward service innovation, development and system change. The postholder will lead diverse teams and programmes across the organisation, ensuring that practice is aligned with policy, evidence and organisational values.

You will play a key role in shaping and promoting models of best practice, strengthening partnerships locally, nationally and internationally, and influencing wider systems to improve outcomes for people experiencing severe and multiple disadvantages.

This role will balance strategic development, partnership leadership and oversight of emerging service models, ensuring they are sustainable, impactful and grounded in trauma-informed, person-centred approaches.

Application notes

To apply, and for more information, please visit our website.