Advertised from 14 August 2025

Role

As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trust aims to tackle social and economic disadvantage and positively impact tenancy sustainment within the communities served by WSHA. Our values (respect, inclusivity, integrity, improvement and support) shape how we act, our decisions and the services we provide. 

Our staff are at the heart of our business and we support them to be their best, with 84% of our staff saying WSHA is a good place to work. We provide a friendly, inclusive environment and - dependent on the role - the flexibility of a hybrid model of working (mix of home and office). Staff also benefit from a generous holiday allowance of 40 days. We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy and motivated and we put a strong focus on staff wellbeing which is reflected with our gold accreditation for Healthy Working Lives. All staff also have free access to a comprehensive Employee Support Service.

We are currently recruiting for the newly-created role of Advice Services Coordinator, which is part-funded by Independent Age’s Boosting Advice fund for a fixed-term of three years (until July 2027).

Accountable to our Community Services Manager, the Advice Services Coordinator you will manage and co-ordinate the Willowacre Trust Advice Services Team, ensuring the delivery of high-quality advice services to tenants and communities. Duties will include overseeing a team of Advice Officers (Money Advice, Energy Advice, Digital Participation, and Wellbeing Advice); casework of a senior nature, contributing to funding bids, promoting Willowacre Trust’s values to a wide range of customers and stakeholders, and supporting the delivery of the Willowacre Trust Business Plan. 

We are looking for someone who shares our values and will use them to guide the way they work on a daily basis. 

You should: 

• Have knowledge and experience of leading and managing an Advice Services team, ensuring high standards of performance and service delivery 
• Be able to maintain accurate and up-to-date client database and case management records
• Be able to develop and maintain effective working relationships with both internal and external stakeholders, including external advice services, partners, and funding bodies 

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background. 

Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme

Application notes

For further details and to download an application pack visit www.westscot.co.uk/about-us/recruitment/, email vacancies@westscot.co.uk or telephone 0141 550 5600. 

Completed applications must be returned by 8am on Monday 8th September

Provisional interview date : Monday 15th September 2025

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