Advertised from 4 August 2025

Role

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life. 

About the Service

Money and mental health are intricately linked. Mental health problems make it harder to recover from financial difficulty, and financial difficulty can both worsen and prolong periods of poor mental health. That is why our Advice and Support Service provides practical (welfare benefits and debt), emotional (time space and compassion), and social (connection to communities and services) advice and support to people experiencing money and mental health worries.

As a national service our team of 6 offers advice and support to people across Scotland via telephone and email.

About the Role

The role of National Advice and Support Service Manager is instrumental in ensuring that the service we provide to people is consistent, accessible and of high-quality. This role will oversee all operational aspects of the service including leading and coaching the Advice and Support Team to deliver a flexible and person-centred service, and providing welfare rights and debt advice expertise and management oversight of complex case management. The National Advice and Support Service Manager will also ensure the team’s performance meets all legal and regulatory requirements, including the standards set out by the Financial Conduct Authority and the Scottish National Standards for Information and Advice Providers, and will build-in quality controls and checks around this including creating and maintaining policies and procedures to allow for the efficient, compliant and safe running of the service. 

As well as having responsibility for the operational delivery of the service, this role will also influence and shape the strategic direction of the Advice and Support Service. This will involve working with the Head of National Services to plan and develop a strategic plan for the service and play a key role in communicating this vision both internally and externally, as well as actively promoting the service. The National Advice and Support Service Manager will also develop strategic partnerships, including working with MHUK, and communicate opportunities to work with partners and colleagues from across the organisation. 

Establishing effective structures and systems to collect data and track outcome progress will be a central responsibility of the National Advice and Support Service Manager. The postholder will be skilled in data analysis and regularly produce reports that clearly demonstrate impact to a variety of stakeholders

Application notes

Visit our website to apply

Please note all applications must be received by midday on 15 August 2025. Interviews are due to be held on 3rd September 2025.

We welcome and encourage job applications from people of all backgrounds.

If you consider yourself to have a disability, please inform us of any arrangements that we may make to the interview process.

We reserve the right to close this advert earlier or later than stated. Please don’t delay your application to avoid any disappointment.

If you have any questions or would like an informal chat, please reach out to Bethany Biggar, Head of National Services, at Bethany.Biggar@changemh.org

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