Advertised from 23 July 2025

Role

Key responsibilities 

• Overall operational and strategic management of Renfrewshire Citizens Advice Bureau - within guidelines set by the Board of Directors and membership of the Citizens Advice Network 
• Providing leadership and effective line management of the workforce (staff and volunteers) 
• Represent the interests of the Bureau at partner and stakeholder meetings whilst strengthening the role of the organisation within the community 
• Ensure the Bureau has a strong digital footprint by making best use of the Bureau’s website and other social media platforms 
• Effectively manage Bureau finances and prepare reports for the Board of Directors and funders as and when required 
• To ensure the Bureau meets the aims, principles and policies set by Citizens Advice Scotland membership audit conditions and Scottish National Standards for Information & Advice  Providers 
• Ensure the management and maintenance of all Bureaux premises and equipment and Health & Safety legislation is adhered to 

Workforce Management 

• Responsible for ensuring the management and welfare of staff and volunteers, their development and support and supervision 
• Responsible for ensuring the recruitment and selection of paid and volunteer staff meets the Bureau’s needs 
• Review and develop volunteer recruitment strategies with the management team 
• Ensure staff and volunteer policies and procedures are up to date in accordance with current legislation 

Strategy 

• Lead on strategic planning process, with the Board of Directors, ensuring engagement with key stakeholders including staff, volunteers, people that use the service, and other key partners. 
• Lead the development, implementation and monitoring of the charity’s business plan, setting objectives for how strategic priorities will be delivered and the resources required to do so. 
• Lead in building and maintaining good working relationships with relevant local and national statutory, voluntary and community organisations, including Citizens Advice Scotland 
• Ensure the Bureau is represented at local and national networks, forums and meetings 
• Identifying the needs of clients and key trends within the advice sector to inform Bureau services 

Finance & Fundraising 

• To control Bureau spending within the limits set by the Board and ensure an accurate record of expenditure is maintained 
• To advise the Board on matters of operational expenditure 
• To plan and manage project budgets in accordance with the requirements of funders and engaging with funders when necessary 
• To assist the Board in preparation of annual accounts 
• Identify funding opportunities and secure funding to support the delivery of core generalist work, bureau development and specialist projects. 

Board Advice & Guidance 

• Report on developments within Citizens Advice Scotland and the obligations of membership of the Association to the Board 
• Report to the Board on appropriate developments within advice, and horizon scanning 
• Ensure the Board is informed of their legal obligations and compliance issues 
• To provide committee services to the Board when required 
• Assist the Board of Directors with governance issues and ensure compliance with the Constitution 
• Identify, mitigate, and manage strategic risks and embed a positive, enabling risk management culture across the organisation. 
• To carry out any other reasonable task as requested by the Board 

Quality of Service 

• Ensure services comply with Citizens Advice Scotland membership and Scottish National Standards for Information & Advice Providers or other relevant Quality Assurance Scheme along with the management team 
• Set standards and assess performance and where required, lead development plans for improvement 
• Lead the development, implementation and review of operating policies and procedures in consultation with the Operations Manager to ensure effective service delivery 
• Review service delivery and analyse trends for planning and development 
• Ensure appropriate information is provided to funders, the Board, and wider stakeholders both on a planned and ad hoc basis 
• Ensure relevant information on the range of Bureau services is provided to the public and other key stakeholders and the preparation and issue of media statements and other public communications including those on social media sites 
• To prepare full, accurate and regular reports on all Bureau activity as required by the Board of Directors. 
• To manage the complaints process in line with Scottish Association of Citizens Advice Bureau policy and procedure. 

Misc 

• Ensure all statutory and regulatory requirements are met including returns to Companies House, the Office of the Scottish Charity Regulator, Financial Conduct Authority and Citizens Advice Scotland. 
• To assume overall responsibility for, and ensure the effectiveness and secure use of, all IT and communication systems 

The above job description is not exhaustive and is clarified to include broad duties inherent in the post as reasonably requested by the Renfrewshire Citizens Advice Bureau Board of Directors. 

Full details are available in the recruitment pack below.

Application notes

A recruitment pack is available to download below, which includes an application form.

Please return completed application to: Kate.Hughes@PaisleyCAB.casonline.org.uk

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