Advertised from 7 July 2025

Role

East Ayrshire Citizens Advice Bureau (EACAB) is a progressive and innovative advice organisation dedicated to providing free, impartial, and confidential advice to local communities. We offer both generalist advice and specialist casework services to support people in need across East Ayrshire.

We are currently recruiting for an Operations Manager following a recent organisational restructure. This is an exciting opportunity for an experienced and motivated individual to play a key leadership role in the day-to-day running of our services. The successful candidate will help ensure the smooth and efficient delivery of advice provision across multiple channels, including face-to-face, phone, and outreach services.

The Operations Manager will work closely with the CEO and senior staff to support staff teams, enhance service delivery, and ensure compliance with quality standards. This post plays a central role in the effective management of people, processes, and performance across the bureau.

For more details about the key responsibilities of the role and the knowledge, skills and experience required, please refer to the job description and person specification. If you would like to have an informal conversation about the role, we would be happy to accommodate this.

Application notes

Visit our website to find out more and apply

Applications must be received by midnight on Thursday 31 July 2025.

About the employer

East Ayrshire CAB is an equal opportunities employer and welcomes applications from all sections of the community.

East Ayrshire Citizens Advice Bureau – Scottish Charity SC028817