Advertised from 23 July 2025

Role

The post holder will join the Senior Leadership Team at IBS CAB (reporting directly to the General Manager) and will have full responsibility for volunteer and staff training, development, quality, support and mentoring across the organisation. This role will line manage our casework services teams, supporting team leaders, empowering them to continue to develop their teams and providing support where performance issues have been identified. In addition, the post holder will undertake occasional Duty Manager duties.

Principle tasks and responsibilities

• To oversee all training and development activities within the bureau, coordinating training requirements and delivering training when required.
• To support and line manage casework Team Leaders (x6) helping to develop their teams and their own personal development. To support with performance management issues when required.
• To coordinate the CAS Quality of Advice assessments, to ensure the necessary standards are met.
• In conjunction with the Advice Services Coordinator, recruit and manage a Trainer/Mentor role, which focuses on Frontline volunteer and staff development.
• Lead on preparation for achieving National Standards Accreditation.
• Occasional Duty Manager duties – safeguarding, fire responsible person, key holding.

The above job description is not exhaustive and is clarified and intended to include broad duties inherent of the post.

Application notes

For further information and to apply, please visit our website.