Advertised from 12 June 2025

Role

Fife Alcohol Support Service is dedicated to enhancing community well-being by delivering vital support and resources to individuals impacted by substance and alcohol-related issues. We are committed to establishing a comprehensive training department designed to strengthen expertise and skills through tailored educational solutions, benefiting both our internal team and external partners.

Main duties/responsibility:

We are looking for a friendly, organised and proactive individual to become the first point of contact for staff, volunteers and visitors to our premises. This key role will ensure everyone receives a warm and professional welcome and will provide essential administrative support to the CEO, our counselling service, and the wider team.

Reception and Front of House Duties:

• Act as the first point of contact for all staff, volunteers and visitors to the building.
• Ensure all visitors sign in and out, adhering to our safeguarding and health & safety procedures.
• Manage incoming calls, emails and post, directing enquiries appropriately.
• Maintain a tidy and welcoming reception area.

Administrative Support to CEO:

• Support the CEO with diary management, meeting preparation, and minute-taking as required.
• Assist with drafting correspondence, organising meetings and managing documents.
• Handle confidential information with discretion and professionalism.

Event & Training Coordination:

• Order refreshments, lunches and supplies for meetings, training sessions and events.
• Ensure essential items (e.g. milk, tea/coffee, stationery) are replenished regularly.
• Liaise with external suppliers and venues where necessary.
• Assist with the setup of meeting rooms and event spaces.

Counselling & General Administration:

• Provide administrative cover to the counselling team, including maintaining appointment schedules and accurate client records.
• Update databases, file documents and assist with monitoring and reporting processes.
• Provide general admin cover across the team as required.

Person Specification

Essential:

• Excellent interpersonal and communication skills, with a welcoming and professional manner.
• Strong organisational skills and the ability to manage multiple tasks effectively.
• Confident with IT, including Microsoft Office (Word, Excel, Outlook).
• Previous experience in a receptionist, front-of-house, or administrative support role.
• Able to maintain confidentiality and deal with sensitive matters appropriately.
• Proactive, reliable and able to work with minimal supervision.

Desirable:

• Experience in the voluntary, health or social care sector.
• An understanding of counselling or mental health services.
• Experience supporting senior management or executive-level staff.

Our Values and Approach:

• Compassion: We treat everyone with dignity, respect, and empathy.
• Integrity: We act with honesty and transparency in all we do.
• Inclusivity: We welcome and support individuals from all backgrounds.
• Collaboration: We work with partners to enhance service effectiveness.
• Innovation: We embrace new ideas to improve service delivery.
• Accountability: We are committed to delivering measurable outcomes.

Application notes

To apply, please email marie.crombie@fassaction.org.uk with a CV and a supporting letter advising why you are the correct person for the role.