Delivery Manager

At The Advocacy Project, we pride ourselves on being a great place to work and put the people we support at the centre of everything we do. We are an independent advocacy charity providing one-to-one advocacy for adults across Glasgow, East Renfrewshire and Renfrewshire. 

We support people to have their voices heard in decisions about their care, treatment and lives, particularly when they may otherwise find it difficult to be heard. Our work is guided by our values of fairness, independence, inclusion and resilience.

We are looking for a skilled and motivated Delivery Manager to lead our Glasgow team of advocates and ensure our busy, fast-moving service runs effectively. Referrals arrive steadily, often at short notice, and may relate to mental health tribunals, adult support and protection, and other time-critical processes. You will make sure the right advocate reaches the right person at the right time, while maintaining high standards of independent advocacy practice.

What you'll do

• Lead, line manage and support a team of advocates, including supervision, caseload oversight and staff wellbeing
• Manage referral flow and allocate work so urgent cases are covered and caseloads remain manageable
• Ensure practice meets independent advocacy principles and standards
• Retrieve and maintain accurate service data; analyse referral volumes, caseloads, performance and outcomes to identify trends and pressure points; and produce timely monitoring reports for commissioners and internal stakeholders.
• Build effective working relationships with health and social care and other partner organisations
• Help shape the service as demand and commissioning requirements evolve

What we're looking for

• Experience of leading and supervising staff in a frontline service
• Sound judgement under pressure, with the ability to reprioritise quickly
• A clear understanding of independent advocacy, or experience in a closely related field such as social care, mental health or rights-based work
• Confidence using case management systems and service data
• Confident using Microsoft 365 applications and other IT systems
• A strong commitment to placing the people we support at the centre of everything we do

This role would suit someone who remains calm and focused in a busy environment, protects their team’s capacity and is committed to achieving the best outcomes for people who use the service. In return, we offer a generous package of salary, pension, dynamic working, annual leave, CPD, and a wellbeing package.

We are a disability and carer-positive employer and welcome applications from people of all backgrounds. Any offer of employment will be subject to satisfactory references and a PVG check.