Advertised from 20 August 2026

Role

Be the one person families can rely on

Family Forward Ayrshire is recruiting Family Navigators to provide holistic, relationship-based support to families across Ayrshire.

This is not a traditional key worker role. We are looking for people who understand that meaningful change starts with trust and that families are experts in their own lives.

As a Family Navigator, you will walk alongside families through periods of challenge, helping them identify goals, access support and build lasting positive change.

About the role

You will be the main point of contact for a caseload of families, working with them to understand their strengths, challenges and aspirations. Together, you will create a whole-family plan that reflects what matters most to them.

You will coordinate support across a range of specialist services, advocate on behalf of families when needed and help remove practical barriers through access to the programme's Family Support Fund.

This role involves home visits, collaborative working with partners and a commitment to flexible, responsive and trauma-informed practice.

We are looking for people who:

• Build trust quickly and maintain positive relationships
• Have experience supporting families, individuals or communities facing disadvantage
• Can work creatively and flexibly to meet individual needs
• Are confident coordinating support from multiple agencies
• Have sound safeguarding awareness and judgement
• Are organised and able to manage a varied caseload
• Share our commitment to voluntary, strengths-based and trauma-informed approaches
• We particularly welcome applications from people who:
• Have lived experience of navigating support services
• Have worked in family support, health, housing, community development, welfare rights or related fields
• Have strong connections within Ayrshire communities

Why join us?

• Make a genuine difference to families' lives
• Work within an innovative whole-family model
• Receive training and ongoing professional development
• Join a supportive and collaborative team
• Be part of a programme focused on long-term outcomes, not short-term targets
• Company Pension scheme
• Flexible and supportive working arrangements
• Disability Confident Employer

Equality and Inclusion

We welcome applications from people of all backgrounds and experiences. We recognise the value of lived experience and encourage applications from individuals who may have gained relevant skills through community, caring or voluntary roles.

About TACT:

The Ayrshire Community Trust (TACT) is a charity based in North Ayrshire that provides programmes and projects that make a difference to people’s lives by encouraging, supporting and promoting community action.

TACT are a Living Wage and Living Hours employer.

TACT and CEIS Ayrshireare recruiting jointly as part of this programme, view the CEIS posts here.

Application notes

Applications closing date in Sunday 6th September, we reserve the right to close the vacancy early if we have a strong response to the vacancy. Applications are therefore encouraged as soon as possible, as the vacancy may close early if suitable candidates have been identified.

Interviews are likely to take place in the week beginning Monday 7th September, but this may be brought forward or pushed back dependent on response or availability of candidates.

Completed application forms, Equality Monitoring Forms and Self Declaration Forms should be sent to:

bryan@ceisayrshire.co.uk or Bryan Hamilton, People, Skills & Culture Manager, CEIS Ayrshire, Landek House, 44-46 Bank Street, Irvine, KA12 0LP

If you are sending by post please mark the envelope PRIVATE & CONFIDENTIAL

All information will be treated in strictest confidentiality in accordance with UK GDPR and the Data Protection Act 2018.

Downloads