Advertised from 14 July 2026

Role

Phoenix Futures is looking for a dedicated individual to work within the Glasgow Residential Service who will be responsible for co-ordinating and conducting all assessments for admission into the service.  

You will manage all referrals, ensuring assessments are conducted in a timely manner, and manage all admissions into the service with the Admissions Team. 

As the Assessment & Referral Worker you will be the lead worker supporting individuals accessing the residential rehabilitation programme. You will manage all enquiries and referrals made to the service, undertake comprehensive needs assessments for individuals and liaise with the service managers and clinical leads to make placement decisions regarding the suitability.

You will also welcome new residents into the service and ensure all needs of their needs are met upon arrival. Be responsible for data management of referrals in service and report data in line with processes in place. Liaise with commissioners and stakeholders ensuring customer relationship management processes are in place, promoting the service

The role will also supervise volunteers in line with organisational policy to support with preparation work for individuals who have been assessed as suitable for the service. 

This is a full-time role working 37.5 hours per week, Monday to Friday. 

Your Rewards 

• Pro-rata 33 days’ annual leave (increasing each year to a maximum of 38 days). 
• Starting Salary of £26,298, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £28,000
• Benefits including season ticket loan, pension scheme and life assurance. 
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities. 
• Continuous training and career development via PXL our dedicated learning management system. 
• A rewarding role with the opportunity to¿help us support people on¿their journey to recovery¿and change their lives for the better. 
• We’ll ensure you get all the support you need to thrive and succeed in your role and find¿your place amongst our incredible and collaborative team.

About You

• Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• Evidence of managing a busy caseload or tasks and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal
• Understand complex issues presented by people entering abstinence based residential settings
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

About Us

The Phoenix Futures Group has nearly 60 years’ experience of developing and delivering pioneering substance use services. We believe in being the best and that is why we constantly strive to learn and innovate, to challenge ourselves, to adapt and to work together with others who can bring valuable expertise. Join us and we will support you to contribute to the creative development of our treatment and recovery approach to meet the needs of our service users, our commissioners and stakeholders. 

If you feel you are the right person with the necessary experience and passion, please apply. For a conversation about the role please contact Stephen Kennedy (stephen.kennedy@phoenixfutures.org.uk)

Application notes

For further information and to apply, please visit our website.