Advertised from 17 June 2026

Role

As a Caseworker, you will play a vital role in Jenny’s office, helping to ensure that constituents concerns are heard, understood, and acted upon. You will work in a public facing capacity, serving as the first point of contact for constituents through providing support to address personal and community issues on a local level.

A strong working knowledge of the Mid Fife and Glenrothes constituency would be advantageous to support effective constituent engagement and local stakeholder relationships.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent's behalf with relevant bodies to resolve matters.
• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.

Requirements

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.

Application notes

How to Apply: 

Please email your CV and a supporting statement to Calum Farmer at: Calum.Farmer@Parliament.scot

Your supporting statement should outline how you meet the requirements detailed above for this role. Applications that do not include a supporting statement may not be considered. Be sure to include “Caseworker - Job Application” in the subject line of your email. 

Closing Date: Thursday 2nd July 2026 at 11:59pm.