Advertised from 11 May 2026

Role

The Outreach Logistics Officer is the central point of coordination for all Vector24 outreach activity. The postholder will oversee bookings, diary management and the coordination of Outreach Support Officers and volunteers across geographic areas.

The role ensures the safe, efficient and person-centred delivery of services, acting as the operational link between service users, staff, volunteers and partner organisations. Every interaction must reflect Vector24’s commitment to compassionate, responsive and high-quality support.

OBJECTIVES OF THE POST:

• Manage all bookings and diary allocations using CRM (Salesforce)
• Coordinate Outreach Support Officers and volunteer teams
• Plan and optimise routes, rotas and scheduling
• Act as the main point of contact for service users and partners
• Monitor service demand and allocate resources effectively
• Respond to operational issues and escalate where required
• Support recruitment, induction and coordination of volunteers
• Ensure compliance with safeguarding and health & safety standards
• Maintain accurate records of activity, outcomes and incidents
• Produce operational reports to inform service delivery
• Provide guidance and support to staff and volunteers
• Coordinate referrals and maintain strong partner communication
• Support financial coordination including expenses and resource use
• Contribute to service improvement and operational development

PERSON SPECIFICATION:

Essential

• Experience in coordination, logistics or service delivery
• Strong organisational and time management skills
• Experience working with vulnerable individuals or complex needs
• Excellent communication skills across multiple channels
• Experience coordinating staff, volunteers or teams
• Competent IT skills including CRM systems and Microsoft Office
• Ability to work independently and make operational decisions
• Strong problem-solving skills with a practical approach
• Understanding of safeguarding and professional boundaries
• Ability to remain calm under pressure

Desirable

• Experience in community transport, social care or welfare services
• Experience working with armed forces, blue light or similar communities
• Experience producing reports and using data to inform planning
• Experience managing budgets or processing expenses
• Formal training in safeguarding, mental health or trauma-informed practice
• HND or equivalent qualification

KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional listening skills and ability to build trust quickly
• Compassionate, empathetic and person-centred approach
• Ability to engage individuals experiencing complex circumstances
• High level of emotional intelligence and resilience
• Ability to remain calm, non-judgemental and professional
• Strong coordination and multitasking ability
• Attention to detail in record keeping, compliance and financial tracking
• Ability to support and guide volunteers and staff effectively
• Commitment to dignity, respect and inclusion

ADDITIONAL REQUIREMENTS

• Full UK Driving Licence
• PVG Scheme membership or willingness to obtain

BENEFITS INCLUDE

• 31 days annual leave (including public holidays, pro rata)
• Christmas closure period
• 3% matched pension contribution
• Ongoing training and development
• Family-friendly policies

Application notes

CLOSING DATE: Friday 22nd May 2026 at Midday

Please submit your CV and covering letter outlining your suitability for the role to the Vector24 Director of Operations, Leon Fisher, via email at leon@vector24.co.uk.

Applications will be reviewed on a rolling basis and Vector24 reserves the right to close the process early.

Vector24 are proud to hold the Defense Employer Recognition Scheme (ERS) – Gold Award. We therefore offer a guaranteed interview scheme for Veteran’s and their partners who meet the criteria.