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Service Manager
- Full time
- On site: Livingston, EH54 5EH
- £40,500 - £45,000
- 37 hours p/w
- Closing 24 March 2026
- Advertised from 5 March 2026
Role
About Open Door Scotland
Open Door Scotland is a youth homelessness charity supporting young people aged 16–25 who are at risk of or experiencing homelessness. Many of the young people we work with are care experienced, facing poor mental health, social isolation, or significant barriers to education, training, and employment. The needs of the young people we
support are often complex, requiring consistent, high quality, and risk-aware operational leadership.
We provide housing-related support across a range of settings, alongside practical, emotional, and developmental support that helps young people stabilize their lives and move towards independence.
While we are proud of our history, our focus is firmly on the future. Demand is increasing, complexity is rising, and we are ambitious about growing our impact. This role is a key part of ensuring we are operationally-strong, inspection ready, and able to expand responsibly.
Job Overview
This is a role for someone who wants genuine ownership. You will oversee people management, rotas, quality assurance, compliance, and operational performance, while working closely with the CEO on risk, improvement priorities, and service development.
The Service Manager holds day-to-day accountability for operational delivery, quality, staffing - working in partnership with the CEO on strategic and organisational risk. They will also deputise for the CEO when they are on leave.
This role requires someone who can work with a high degree of autonomy, make sound judgements under pressure, and establish strong operational grip quickly (with an agreed 30/60/90 day plan).
Why join us now?
A senior role with real autonomy – trusted to lead operations and make decisions
A moment of change – new leadership, renewed ambition, and scope to do things better
The chance to shape systems and culture – not just inherit them
Visible impact – your leadership directly affects the lives of vulnerable young people
A values-led organisation – focused on dignity, accountability, and quality
Application notes
How to Apply
Please send a CV and cover letter to admin@odap.org.uk by 24 March 2026. Interviews will be held in person, and on a
rolling basis. Open Door Scotland is an equal opportunities employer and welcomes applications from all suitably
qualified candidates.
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