Advertised from 25 February 2026

Role

Homes for Good is Scotland’s first social enterprise letting agency, now forming part of a dynamic social business group. Established in 2013, with offices in Bridgeton, we manage and own over 575 properties within the Greater Glasgow area.

Our focus is on leading by example in the private rented sector, creating safe happy homes for tenants and sounds investments for landlords. Working across Glasgow and beyond, our relationships and customer care standards with tenants and landlords alike set us apart. We specialise in working with tenants in social housing need, and our additional services such as energy efficiency advice, financial health, interior design and employability make Homes for Good unique within the private rented sector. We work with third sector partners to maximise our charity and social enterprise supply chain, ensuring that our profits are reinvested in changing people’s lives.

We are looking for a dynamic individual to join our team as a Tenancy Sustainment Officer. In this role you will provide supportive customer service to all tenants to help them sustain tenancy and wellbeing. The key areas of responsibility for this role are:

• Tenant Satisfaction and Engagement

Use excellent communication skills to build and maintain positive relationships with all tenants. Assess tenant satisfaction, understand their future plans, and identify any needs for additional support with tenancy sustainment and community engagement. 

• Tenancy Sustainment

Support tenants to develop personal life skills related to household management and maintaining a healthy home environment. Ensure tenants settle into their new property and the wider community, and that the property is kept to a good standard. 

• Arrears and Welfare Management

Work collaboratively with tenants to assess income and maximise financial stability. Provide advocacy, support with applications for welfare funds, assistance with debt management, collating evidence, and attending appeal hearings when required. 

• Securing Long-Term Support

Act as an introducer and representative for tenants with primary, secondary, and third-sector services. Strengthen support networks through effective engagement with community organisations and health partnerships. 

• Operational Contribution to the Team

Actively contribute to the delivery of operational objectives across wider team, including accurate reporting on tenancy sustainment performance in line with the company’s Vital Signs and Social Impact metrics

Application notes

Please submit your most recent CV, with contact details for two referees, and a covering letter outlining why you think you are the right person for the job to joinus@homesforgood.org.uk 

Closing date for applications: Tuesday 10th March 2026 by 5pm 

Interviews will take place during the week beginning 16th March 2026

Thank you for your interest in joining the Homes for Good team.

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