Advertised from 4 February 2026

Role

Would you like to come and work at the number one Students’ Union in Scotland (as voted in the recent Whatuni Student Choice awards)? Strath Union is looking for a talented individual to join our team as First Contact Advice Worker.

The First Contact Advice Worker plays a key role within Strath Union’s Advice Hub, ensuring students receive a welcoming, supportive, and effective first interaction when seeking advice and support. The postholder will provide high-quality front-line assistance, helping students to understand their options, access accurate information, and navigate appropriate support within the Union, the University, or external services.

In addition to triage and signposting, the role includes responsibility for managing a defined caseload under the guidance of senior Advice Hub staff. The postholder will support students to take informed next steps, assist with advice processes, and ensure cases are handled sensitively, confidentially, and in line with agreed procedures. The role contributes to the effective day-to-day running of the Advice Hub, including restocking supplies and supporting outreach activity such as campaigns, stalls, and events to engage directly with students.

Strathclyde Students’ Union is committed to promoting diversity and equality for all and welcomes applications from candidates of all backgrounds. We particularly welcome applications from applicants with disabilities, from ethnic minority backgrounds, and those with diverse sexualities or marginalised gender identities as these groups are underrepresented.

Application notes

Please submit your application via our website before 11pm on Tuesday 24th February 2026. 

When prompted, please upload your CV and a separate cover letter (maximum of two A4 pages) detailing how you meet the role requirements including the essential and, if applicable, desirable criteria in the person specification.

Please ignore any request from the system for a video upload as this is not part of the application process.

If you have any questions regarding the role, have trouble with your application, or need to apply in a different way please email leo.howes@strath.ac.uk 

We intend to hold interviews on Thursday 5th of March (subject to change). We will endeavour to offer an alternative if the interview date offered isn't suitable.

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