Advertised from 29 October 2025

Role

The ALLIANCE is excited to recruit a Service Designer for the ALISS programme. ALISS – A Local Information System for Scotland is a web-based system for finding and sharing information about community services, groups, activities and resources that support health and wellbeing. The Service Designer plays a key role, using human-centred design principles to implement changes to the ALISS system.

The successful candidate for this role should have:

• Relevant qualification or experience in service design.
• Strong passion for user-centred design principles and methodologies.
• Knowledge and experience of prototyping tools and techniques.
• Eagerness to engage in user research activities, with a basic understanding of research methodologies.
• Understanding of service design within digital and physical environments. 
• A creative mindset with a focus on problem-solving.
• Strong analytical skills and a keen eye for detail.
• Excellent communication skills to effectively articulate design concepts and decisions to those implementing solutions (e.g. ALISS developers) and people with low digital skills.
• Ability to work collaboratively in a small team, demonstrating flexibility and adaptability.

Terms and conditions

This is a full time role, 35 hours per week, and based in Glasgow. The post holder will be required to adopt a flexible approach to working hours as travel throughout Scotland and occasional additional hours may be required. However, this will be reimbursed through the organisation’s Time off in Lieu scheme.

As an ALLIANCE employee you will benefit from:

• 210 hours annual leave (equivalent of 30 days) pro rata
• 91 hours of public holidays (equivalent of 13 days) pro rata that can be taken flexibly 
• 24.5 hours additional leave between Christmas and New Year pro rata (equivalent to 3.5 days)
• Annual incremental increase in salary (until top of grade)
• Contributory pension scheme
• Open to flexible working (formal and informal)
• Hybrid working – opportunity to work from home for part of the week
• Enhanced maternity, paternity pay, shared parental and adoption leave
• Enhanced sick pay
• Employee Assistance Programme
• Learning and development opportunities
• Time off in lieu
• Cycle Scheme
• Bike storage 
• Carer Positive Employer
• Disability Confident Employer
• Up to 35 hours (pro rata) paid carers leave per annum
• Up to 35 hours (pro rata) paid special leave per annum
• Up to 70 hours (pro rata) paid compassionate leave per annum
• Paid day off to move house
• Employee forum

The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working. 

We recognise everyone is different and provide an environment where differences are valued and everyone is encouraged to be the best version of themselves. We recognise that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.  

About the Health and Social Care Alliance Scotland

The Health and Social Care Alliance Scotland (the ALLIANCE) is an independent Scottish Charity funded by a grant from the Scottish Government. Our vision is for a Scotland where people of all ages who are disabled or living with long term conditions, and unpaid carers, have a strong voice and enjoy their right to live well, as equal and active citizens, free from discrimination, with support and services that put them at the centre.

The ALLIANCE has three core aims; we seek to: 

• Ensure people are at the centre, that their voices, expertise, and rights drive policy and sit at the heart of design, delivery and improvement of support and services.
• Support transformational change, towards approaches that work with individual and community assets, helping people to stay well, supporting human rights, self-management, co-production, and independent living.
• Champion and support the third sector as a vital strategic and delivery partner and foster better cross-sector understanding and partnership.

For details on how your applications will be dealt with in line with GDPR please see our privacy notice.

Application notes

Please visit our website for more information.

Any questions regarding the role may be directed to Chris Mackie, Director of Digital, [email protected] .

For an application pack please see our website at www.alliance-scotland.org.uk, or contact HR at [email protected].

Please submit to [email protected] a copy of your application form, equal opportunities monitoring form and rehabilitation of offenders form.

Closing date for applications is 9am, Friday 21 November.

Interviews will be held on Thursday 4 December. If you are unable to make this date, please notify us at the time of application. We may be able to accommodate another time and date within 2 days of the original date.

We are happy to consider reasonable adjustments that applicants may need during the recruitment process, and you will be asked whether you require any during this process.

The ALLIANCE is committed to the principles of the Disability Confident Scheme, which includes offering an interview to a fair and proportionate number of disabled applicants who meet the minimum essential criteria for the role.  

The purpose of this approach is to promote positive action by encouraging disabled individuals to apply for roles and providing them with the opportunity to demonstrate their skills, talents, and potential at the interview stage.

There may be instances where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria. In such cases, we will shortlist the disabled candidates who best meet the minimum criteria for the role.