Advertised from 21 October 2025

Role

About Advice Direct Scotland

Advice Direct Scotland (ADS) is Scotland’s national advice service, providing free, practical, and impartial advice to people across Scotland on issues including consumer rights, energy, debt, housing, and more.

Our mission is simple: to ensure that everyone in Scotland has access to the support they need, when they need it.

We are a modern, digital-first, omni-channel organisation, delivering advice and support through telephone, webchat, email, SMS, social media, and self-service digital tools. This innovative model allows us to reach people in the way that suits them best — ensuring accessibility, speed, and impact.

Role Purpose

The Director of Operations plays a pivotal role in shaping and leading the operational direction of ADS.

As a member of the Executive Leadership Team, you will be responsible for ensuring the effective delivery of all frontline advice services across multiple channels, embedding operational excellence, and driving innovation to meet evolving service needs.

You will lead large, diverse teams, optimise performance, and work collaboratively to deliver exceptional outcomes for service users. This role requires a strategic thinker, a decisive leader, and an accomplished operational professional.

Application notes

Please submit your CV and a covering letter detailing your relevant experience and what you would bring to the role to [email protected].

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