Advertised from 12 September 2025

Role

Are you passionate about making a meaningful difference in the lives of deaf children and their families? Do you bring empathy, professionalism, and a child-centred approach to your work? If so, we’d love to hear from you.

About Us

West Scotland Deaf Children’s Society (WSDCS) are a small, dynamic charity supporting deaf children, young people, and their families across the West of Scotland. We provide social and emotional support, build community connections, and work with partners to ensure deaf children have the opportunities they deserve. We are committed to creating a world without barriers for deaf children and young people, working to empower them and improve mental health and wellbeing.

About the Role

As our Family Support Officer, you’ll be at the heart of our mission—providing emotional and practical support to deaf children, young people, and their families across the West of Scotland. You’ll work collaboratively with professionals, schools, and community groups to ensure every child has the opportunity to thrive.

Key Responsibilities

• Provide tailored support to families, including guidance on benefits such as Child Disability Payment (CDP), Adult Disability Payment (ADP), Personal Independence Payment (PiP)
• Build trusted relationships with families, professionals, and community partners
• Deliver and source training for beneficiaries and professionals
• Support WSDCS activities including clubs, events, and trips
• Maintain accurate records and contribute to funding applications and performance monitoring
• Promote safeguarding and child welfare in all aspects of your work
• Visit families in their homes and support lone working practices
• Champion independence and understanding of deafness among children and families

Who We’re Looking For

We’re seeking someone who is compassionate, organised, and confident working both independently and as part of a team. You’ll have:

• Proven experience supporting children, young people, and families
• Strong understanding of the challenges facing deaf children and their families
• Excellent communication skills and ability to engage with professional organisations
• Experience in at least one of the following: education, deafness, welfare benefits, health, community care, or EDI
• Level 3/SCQF Level 6 in British Sign Language (BSL) or equivalent skills
• Willingness to travel and work occasional evenings/weekends

What We Offer

• Salary: £32,723 (pro rata for 25 hours £23,374) per annum
• Hours: 25 hours per week across 3 days (with some flexibility required).
• Location: Glasgow-based with hybrid/home working options. (Please note: our office will relocate within Glasgow in late 2025).
• Competitive benefits: enhanced holiday entitlement; company sick pay
• A supportive, values-driven team
• Opportunities for professional development
• The chance to make a lasting impact in the lives of children and families

WSDCS is committed to safeguarding and promoting the welfare of children therefore a PVG check will be required for the successful candidate.

Application notes

Please complete our application form, using the job description to guide your responses.

Email your completed form to admin@wsdcs.org.uk, along with a cover letter highlighting the key skills and experience you would bring to this role and to our charity.

If you would like an informal discussion about the role please contact Heather Young, Co-Chair of the Board, by emailing admin@wsdcs.org.uk.

The closing date for applications is 9am on 26th September 2025.

We expect interviews to be held in Glasgow, week commencing 6th October 2025.

WSDCS is aiming to be an equal opportunities employer and is committed to promoting work-life balance amongst its staff.

WSDCS is a Scottish Registered Charity (SC012285).

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