Advertised from 11 September 2025

Role

VOCAL is the Voice of Carers across Lothian, a Scottish charity run by carers and for carers since 1994. We are looking for a Customer Experience Administrator to work alongside our Business Development Manager supporting the development of VOCAL social enterprises: Treasure Tree (an online and in-person sales service of donated mobility items) and Wee Breaks Enterprise (comprising three holiday homes providing breaks for unpaid carers and those they care for).

The postholder will support a range of administrative and customer service tasks across both enterprises, including responding to customer and carer enquiries, supporting carers with their short break bookings and stock control and registration.

Our ideal candidate will be someone with previous experience gained in a customer service role (including online promotion and sales) who has excellent interpersonal, administrative and organisational skills. It will be a varied and rewarding role that requires a flexible, collaborative and proactive approach.

Application notes

How to apply

Download the person specification / job description. Complete the application form and equal opportunities form and return to jobs@vocal.org.uk or by post to HR, VOCAL, 60 Leith Walk, Edinburgh, EH6 5HB

We welcome applications from under-represented minority groups.

Closing date: Friday, 3 October 2025 at 5pm

Interviews: Monday 13 October 2025