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Helpline Call Handlers
- Full time, Part time
- Hybrid, Remote: Hybrid blend of home working and office (Rose Street, Edinburgh), or fully home-based anywhere in Scotland. Please talk to us about your flexible working needs!
- £28,102 - £32,873
- 35 hours or 21 hours/28 hours. The helpline operates 24/7, but we’re recruiting to our daytime team with hours normally between 8am and 10.30pm including early mornings, afternoons, evenings, weekends, and public holidays as part of a rota.
- Closing 17 September 2025
- Advertised from 3 September 2025
Role
You’ll provide confidential support and information to individuals experiencing domestic abuse or forced marriage, as well as their families, friends, colleagues, and professionals supporting them. Responding by phone, email, web chat, and text, you’ll assess needs and risks, helping them plan for their safety and connecting them to appropriate services and resources. You’ll also record information about the contacts you handle using our digital systems.
Application notes
Closing Date: 12pm on Wednesday 17th September
Interviews: To be scheduled for 6th or 7th October 2025
Further Information: The application pack can be downloaded here.
Applications will be accepted from women only under Schedule 9, Part 1 of the Equality Act 2010.
