Advertised from 27 August 2025

Role

Provide effective and efficient administrative support for all aspects of ARC Scotland’s  provision of Scottish Vocational Qualifications (SVQs) and Accredited Training.

Key Responsibilities

Provide administrative support for training candidates

• Process applications from training candidates
• Register candidate applications onto the ePortfolio platform.
• Review candidate induction paperwork and follow this up as required 
• Process candidate completions and withdrawals and ensure records are updated.
• Circulate evaluations to candidates and record feedback

Support marketing and communications

• Respond effectively to enquiries from potential customers by email and telephone enquiries.
• Assist with the marketing and sales of training products.
• Support the promotion of the training department using social media and website.

Support the maintenance of office systems, protocols and procedures

• Assist with the maintenance all office systems for ARC Scotland Training.
• Assist with preparation for inspection and monitoring processes.
• Assist with the production of monthly and quarterly evaluation and monitoring reports. 
• Implement new office systems when required.
• Ensure Assessment Centre Policies and Procedures are updated as directed.

Other

• Deputise for the Administrator (Accredited Training) in their absence
• Contribute to team meetings, planning and development processes for ARC Scotland.
• Maintain office supplies.
• General administrative duties, including;
• Photocopying
• Maintain Filing system
• Posting materials at the Post Office and arranging Courier Services when 
• required.
• Undertake other duties and be flexible to help meet the needs of a small Charity.

Person Specification

 Essential

• Proven administrative and office experience.
• Computer literate with experience of Microsoft 365 or willingness to learn 
• Experience of working independently and demonstrating initiative
• Experience of communicating and engaging professionally and with confidence with people at different levels.
• Capacity to prioritize workload, adapt and multitask.
• Willingness to develop professional competence through training and development.

The successful candidate will be required to attend an in-person induction period in the ARC Scotland offices at Eskbank.

Desirable

• An understanding of the SVQ Regulated Qualifications for those working within the Health & Social Care Sector.
• Experience of working within an SQA assessment centre
• Aptitude for new IT applications
• Experience of using Microsoft Forms
• Ability to commute

Application notes

Please submit a CV with a short personal statement of how you meet the essential criteria set out in the person specification above. You may also wish to address the desirable criteria that apply.

Submit this together with your CV and contact details for two referees (one of whom must be your current or most recent employer) by 5pm on Friday 19th September 2025 to: derek.parker@arcuk.org.uk

Please note that previous applicants need not apply.

Derek Parker

Head of Assessment Centre and Accredited Training

Unit 20, Hardengreen Business Centre

ESKBANK

DALKEITH

EH22 3NX (0131) 663 4444

Informal enquires are welcome and may be made to Derek Parker

Interviews will be held at the ARC Scotland office on Wednesday 1st October 2025.