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Referral Coordinator
- Part time
- Hybrid: Working from home (laptop and other equipment will be provided) and within our office base at the Pines, Drummond Road, Inverness (post holder needs to be within commuting distance of Inverness).
- £24,843
- 20 hours per week. £24,843 (£13.65 per hour) pro-rata (full time = 35 hours per week) Contract: One year initially, with the expectation of renewal on a permanent basis.
- Closing 28 September 2025
- Advertised from 27 August 2025
Role
About Thriving Families
Our charity (previously known as Chip+) has been supporting families in the Highlands for over three decades. Our goal is to be the ‘go to’ organisation known for improving the lives of families in the Highlands by giving them confidence, empowering them to know their rights, know what questions to ask and have their voices heard. We are currently commissioned to provide an independent information, advice, and support service for families with children (up to age 25) with additional support needs, and the professionals working with them. An additional support need is anything which means a child needs more, or different, support to another child the same age to make the most of their lives.
About the role
Our charity offers one-to-one holistic information, advice and support to families across Highland via phone/email/online, supporting and enabling them to improve their lives by building their confidence, empowering them to recognise their personal expertise and value. We further help families to implement practical support strategies, access services, know their rights, and have their voices heard.
Our Referral Coordinator is the first point of contact for our servicer users, whose main tasks involve operating our waiting list and triage system. They also complete a range of administrative tasks and supports with service delivery activities such as outreach events. Our team are working towards the following outcomes for families:
• Reduced isolation – building relationships with others
• Improved resilience – enabling coping mechanisms at a time when the usual strategies and services may not be available
• Improved access to information, support and advice
• Improved recognition of own strengths
• Improved mental health and well-being
• Increased confidence to make positive changes As a small charity, team work is integral to our success and effective functioning. Due to the nature of our work and the vastness of Highland, team members sometimes share responsibility for a range of tasks such as communications, fundraising, service strategy, and monitoring, which are typically served by dedicated posts in larger organisations.
Application notes
An application pack is available for download below.
Closing date: Sunday 28 September 2025 (midnight)
Provisional interview date: w/c 6 October 2025, in person interviews planned with MS Teams option if required e.g. due to adverse weather conditions.
