Advertised from 26 August 2025

Role

To provide high quality advice and representation to individuals and families on income maximisation, welfare benefits, debt, in line with the Scottish National Standards for Information and Advice Providers. 

The advice will be provided within health settings - GP practices, mental health services and substance misuse recovery hubs. There will be some hybrid working involved. 

By joining our team, you will be helping alleviate poverty and improve individuals, families and children’s lives and ensure our Vision is fulfilled, in that no one in our communities endures hardship.

Role and Responsibilities 

Advice

• Provide high quality accurate advice, information and representation in line with the Scottish National Standards for Information and Advice Providers. 

• Build positive trusting relationships with individuals and families requiring advice.

• Conduct interviews with clients either in person, telephone or virtual.

• Maintain accurate records and fully utilise the Advice Pro recording system.

• Manage and maintain ongoing advice casework.

• Communicate effectively with third parties on behalf of the client.

• Signpost people to relevant specialist support services where appropriate. 

• Maintain accurate computer records in line with CHAI procedures and ensure all client mandates are in line with Data protection legislation. 

• Provide consultation support to other professionals on advice.

Service Development 

• Support the development of this new service, through maintaining positive relationships with our partner organisations.

• Promote the service and represent CHAI to other agencies.

• Deliver training or briefing sessions to help other professionals understand the welfare system and how they can support individuals.

• Prepare as required reports on the outcomes and impact of the service to the Service Manager and Partners.

Personal Development

• Actively participate in all training sessions provided.

• Maintain up-to-date knowledge of development in welfare benefits, debt issues and housing issues and participate in any training and activities.

• Keep accurate individual training records.

Organisational 

• Adhere to the policies and procedures of CHAI.

• Actively participate in Team and Organisational meetings

• Participate in the development of CHAI services.

• Feedback on the review of organisational policies and procedures.

• Promote and represent CHAI services positively.

• Perform other reasonable related duties as required. 

We offer the following

• Flexible working

• Access to Simply Health benefit plan

• 32 days annual leave (inclusive of public holidays)

• Enrolment to NOW Pension Scheme 

• Extensive training programme

• Full and part time opportunities 

• Supportive work environment 

• Opportunities to improve services and make a difference

Application notes

Please send your CV and a covering letter detailing why you are interested in the post and how your knowledge, skills, experience, and personal qualities will fulfil the job description and person specification to:  recruitment@chaiedinburgh.org.uk 

Closing date: 1st October