Advertised from 23 July 2025

Role

About Us

Merry-go-round Glasgow is a social enterprise and charity in the Southside. We support local families with high quality, low cost children’s goods and through inclusive events and workshops. We have a boutique style charity shop in Strathbungo selling everything baby, run an events programme, and also work with over 120 agencies across the city to provide free packs of goods to families in need. We have a staff team of 14 and are an inclusive and supportive employer.

As the winners of the Environmental Social Enterprise award in Scotland and the UK we are a highly ambitious, supportive and inclusive organisation creating huge local impact. Our aim is simple: to be Glasgow’s go-to for parents and visiting families alike.

The Role

We are looking for an experienced and value-led person for the role of Shop & Operations Manager; someone ready to lead our teams at both our boutique charity shop and busy sorting and processing hub in Shawlands. This is a key leadership role, crucial to shaping the culture, strategy, and operational excellence of Merry-go-round. You’ll be leading a team in delivering ambitious social and environmental impact—through every customer interaction, stock decision, and community programme.

This role combines hands-on retail leadership with operational oversight of stock, team coordination and programme delivery. The post holder will ensure our shop offers a welcoming and friendly customer experience while managing the efficient processing of donations and driving strong sales performance. Our shop sells everything for maternity and baby from 0-5 years, with over 19000 customers a year, so experience in a busy retail & warehouse setting is vital. The role is also responsible for running our Carousel programme-

which distributes around 90 packs every month to families across Glasgow using items processed in our sorting hub, alongside managing Glasgow City Council Pre-Loved clothing service in line with ApparelXChange and managing ongoing stock partnerships with local agencies.

This is a varied and dynamic role that requires excellent organisational skills, a proactive mindset, and the ability to lead with both confidence and care. It is pivotal to Merry-go-round’s success and includes a wide variety of tasks including stock management, merchandising, sales projections and reporting, displaying excellent customer service and supporting our dedicated team. The post holder will be very organised, self-motivated, able to drive their own workload, able to work independently and with enthusiasm to succeed. You will have excellent interpersonal skills, and be able to communicate effectively with customers and the rest of the team. We record and plan everything online, so being tech savvy is a must, as well as having experience of retail on social media. Prior experience in both retail and team management is essential.

Application notes

Closing date is Wednesday 6th August at 5pm. 

Please ONLY submit applications (CV and cover letter explaining how you meet the necessary criteria) to: shop@merrygoroundglasgow.co.uk

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