Advertised from 21 July 2025

Role

About Simon Community Scotland

People are at the heart of who we are and what we do. Day by day, person-to-person, we tailor what we offer to what people need. We’re here to provide consistent, friendly, and informed support so that people can explore options and take ‘the next step’ towards a positive future.

We welcome people to our team with a wide range of skills and experiences, including those who have lived through homelessness. To make a difference, we need to work flexibly, with everyday leadership, humour, and a ‘can-do’ spirit. We want to make it easy, make it right, and make it happen – not only for the people we support, but also for each other.

Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service, or location. This is how we roll. We want people who share these values to join us and become a part of the Simon Community Scotland family.

Job Summary

You must be a self-starter who can work on your own initiative, motivate and inspire others, drive creative solutions in managing resources and logistics, and be the ambassador for the Streetreads project for the benefit of people who need our support. Be able to be involved in organising events within the community.

Reporting to the Street Team Service Lead, working in harmony with fellow Volunteer Coordinators, and looking outwardly to develop your practice area in partnership with the Volunteer Team and wider colleagues by undertaking activities including:

● Review and streamline our policies and procedures, in line with the Dynamic Model for Volunteering, to ensure they are fit for purpose

● Generate volunteering opportunities and role descriptions based on the needs of the organisation

● Play a part in creating, planning and developing new and innovative volunteer programmes

● Plan and manage any volunteer-led projects ensuring smooth running of operations and volunteer shifts

● Raise staff awareness of the role and the function of volunteers

● Build relationships with key personnel internally and with organisations from which you are recruiting volunteers to understand how they work, develop partnerships and assess service needs and corporate social responsibility needs

● Ensure there is appropriate training and ongoing support for volunteers

● Monitor and evaluate activities, produce presentations and reports where necessary

● Lead the recruitment process for volunteers and ensure they are appropriately matched and inducted 

● Help plan and organise rotas for services that include volunteers

● Monitor, support, motivate and accredit volunteers and their work in line with the Investing in Volunteers quality framework

● Celebrate volunteering by creating informative newsletters and organising celebration events

● Offer advice and information to volunteers and stakeholders through face-to-face, telephone and email contact and keep records up to date via our Volunteer Management System, Better Impact

● Organise profile-raising events to attract new volunteers, both online and face to face

● Manage budgets and resources, including the reimbursement of expenses

● Keep up to date with legislation and policy related to volunteering and make any necessary modifications to accommodate changes

Job Purpose

We want to transform people’s lives. We want people to be optimistic, confident, excited, in good health, forward-looking, have access to resources, and to have fun. To deliver this ambition, we have a great team across the country working directly with people who are homeless or are at risk of homelessness, with all of us wanting to do more to support them. We believe there is a huge untapped group of potential; with individuals and organisations who want to give their time, their talent and their expertise to something they feel is worthwhile. We believe the opportunities to connect people who access our services, volunteers and staff can bring about mutual benefit, new experiences, improved outcomes and greater social cohesion.

The person taking up this post will be at the forefront of our strategy to engage volunteers across all of our services in the East of Scotland.

Our Volunteer Coordinator role is ideal for someone who can galvanise the support of the public, build positive relationships and partnerships, lead projects and initiatives, and crucially, build a volunteering programme that brings genuine value to the organisation and a fantastic experience for our volunteers. Digital inclusion and building trusting relationships will be at the core of this role. You will support volunteers throughout their journey with Simon Community, and help them get the best out of the experience.

Key Responsibilities

Your key responsibilities in this post are as follows:

 Warmth and Positive Regard

● Recognising and valuing everyone (Equality and Diversity)

● Treating people with kindness, dignity and respect

● Acting with compassion

● Showing warmth and welcome to everyone

● Taking difficult decisions sensitively and with due regard to others

● Taking a calm, professional and intelligent approach to stigma

Inclusion and Participation

● Encouraging the participation and inclusion of people we support

● Exploring choices and options with fellow colleagues, volunteers and the people we support

● Making things easy for others

● Embracing technology in delivering your role

● Supporting clients, staff and volunteers to become digitally included

Personalised and Creative

● Innovation and creativity

● Helping to find solutions that are a good fit for someone, irrespective of who they are or the problem they have

● When someone isn’t at their best, quickly recognising there’s probably something else going on, and finding ways to respond with care

Supportive and Ambitious

● Helping to bring hope through our words and actions

● Helping to build trust

● Being supportive and showing care

Partnership and Collaboration

● Fostering positive relationships with our partners

● Building team togetherness and collaboration

● Fostering a positive problem-solving vibe

Leadership and Learning

● Making things happen

● Motivating and inspiring others

● Taking time to reflect on what’s working and what isn’t

● Taking care of our ‘places and spaces’ so they feel tidy and welcoming

● Asking for help and learning to do things better

● Playing an active role in our social media strategy

You must be registered with SSSC, or register within the first three months of employment. You will uphold the standards and values of the SSSC Code of Practice.

Person Specification

Training and qualifications:

Essential:

● Excellent command/highly proficient in spoken and written English

● Proven digital literacy

Desirable:

● Experience of social care and/or voluntary sector

● Good digital skills

Experience:

Essential:

● Setting up processes and procedures within the workplace

● Building positive networks and connections

●Excellent interpersonal and communication skills with a variety of stakeholders and settings

Desirable:

● Experience of writing project plans and reports

● Experience of working in a fast paced environment which requires quick decision making

● Working with rotas and making sure shifts are running efficiently

● Experience of data management tasks

● Experience working in a team based in multiple locations

Knowledge and Skills:

Essential:

● Organisational skills

● Able to manage tasks to completion

● Fully committed to Simon Community Scotland Mission and Core Values

● Ability to work with people in a way that takes into consideration their individual and cultural beliefs

● Able to approach your role and tasks with an empathetic and non judgemental attitude

● Good communication and people skills

Desirable:

● Knowledge of the role of processes in the workplace

● Comfortable delivering presentations and training sessions – both online and face-to-face

● Posting to Social media and knowing the types of posts that drive results inline with strategy

Personal:

Essential:

● Be a positive person who leads by example

● Be a good colleague who enjoys being part of a high performing team

● Have a willingness to learn and adapt with each situation

Application notes

To apply, please visit our website.

Closing Date: 27/07/2025