Advertised from 27 June 2025

Role

Are you a people-person with a flair for organisation and a passion for making a difference?

Step into a role where every day brings something new, exciting, and meaningful!

As our dynamic service coordinator, you'll be at the heart of the action, supporting a vibrant team of artists, sessional workers, and enthusiastic volunteers who bring joy, creativity, and support to children, young people, and families, both in our Hub Wellbeing Centre and across hospital wards.

Some of the things you’ll be doing:

In short, you’ll be the friendly first point of contact, responding to queries, keeping things running smoothly, and bringing our mission to life, ensuring no child faces hospital alone.

More specifically, you’ll:

• Bringing The Hub to life by creating a safe and vibrant space, from setting up inspiring wellbeing sessions to keeping the space clean, stocked and welcoming.
• Be the go-to support for our incredible artists and sessional workers, ensuring they feel supported, valued, and ready to deliver exceptional experiences.
• Help shape activity delivery across wards and public spaces by attending referral meetings, distributing opportunities, and tracking engagement.
• Lead and inspire our dedicated volunteers, coordinating training and ensuring they feel empowered in their roles.
• Manage referrals and monitor session delivery, supporting consistent, high-quality provision and collecting vital evaluation feedback.
• Keep our communication fresh and engaging with regularly updated notice boards and promotional materials.

Let’s talk about you:

Must haves -

• Confidence in liaising directly with those who need it most.
• Strong communicator who thrives on staying organised and keeps the admin side of things running smoothly.
• Self-starter and team player—you can prioritise effectively, take initiative, and collaborate to meet shared goals.
• Resilient and grounded—you stay calm and compassionate, even in emotionally challenging and traumatic situations.
• Professional and approachable—you understand the importance of setting and maintaining healthy, respectful boundaries.
• Detail-focused—you’re experienced in keeping accurate records, gathering data to show impact, and using it to inform and improve practice.

Nice to haves –

• Trusted and approachable—you’ll confidently work with children, young people and their families, ensuring their unique needs are recognised and connected with the most appropriate help.
• Well-connected and resourceful—you have strong knowledge of local and national services and know how to guide families toward the help they need.
• Supportive and empowering—you bring a collaborative, compassionate approach to guiding volunteers, fostering a positive space where everyone feels valued and can thrive.

Why ECHC?

Working at ECHC is anything but ordinary. You’ll help shape how we work by improving admin systems and processes, building strong relationships with stakeholders, and coordinating meetings that bring brilliant creative minds together. Your guidance and organisation will help our team thrive.

You’ll join a team of passionate, supportive colleagues who truly believe in our mission and in each other. We’ll trust you to lead with heart, think creatively, and yes, even have fun along the way.

We’ve got bold plans for the future, and we’re looking for someone just as driven and visionary to help grow our Children’s Wellbeing Services and take them to the next level.

Still reading? If you made it this far, we think there’s a strong chance you might be our kind of person. Even if you don’t tick every box, we want to encourage you to introduce yourself. Apply today.

Application notes

The closing date for this role is 10 July 2025 at noon.

Interviews will take place on 22 July 2025.

For further details or for an informal conversation please contact Fiona O’Sullivan, Director of Children’s Wellbeing on fiona.osullivan@echcharity.org

To apply for this post please go to our website https://echcharity.org/join-our-team/ and complete the application form. Applications should be sent to leigh.drake@echcharity.org 

Please note, this role is subject to PVG clearance.