Advertised from 3 June 2025

Role

The purpose of this role is to tackle health inequalities through the reduction of poverty, maximisation of income and reduction of household expenditure by increasing uptake of welfare benefits and improving access to employment, housing and debt advice. Welfare advice services provide free, confidential, independent and impartial welfare rights advice service for patients, carers and staff at the East Lothian Community Hospital

Key responsibilities include:

•  Provide responsive, on-site, person-centred advice and support, and additional options to clients of home visits, telephone and online appointments where appropriate.

•  Work to promote and embed the service across the East Lothian Community hospital site by attending team meetings and providing training, promotional materials and ward visits where necessary.

•  Establish and maintain effective relationships with hospital staff.

•  Represent and negotiate (where needed) for clients.

•  Provide a minimum of 25 client appointments per month.

•  Maintain expertise in relevant legislation eg welfare rights, debt and bankruptcy.

•  Work in partnership with other advice agencies in Lothian and beyond where appropriate.

•  Refer (where specialist advice is needed) and signpost clients to other organisations where necessary.

•  Provide support for workforce development to enhance the knowledge and increase the competence of hospital staff.

•  Work with Lothian Heath Board staff wellbeing leads to promote financial wellbeing among hospital staff. 

•  Maintain accurate records of all advice and casework on CASTLE, the Scottish CAB service electronic case recording system.

•  Keep records of benefit income raised, client profiles, details of referrals and other statistics for both the CAB service and project reporting.

•  Contribute to the Bureau’s social policy work ensuring that issues affecting outreach areas are taken up locally, regionally and nationally.

Application notes

An application pack is available for download below.

For any further information please contact: Ashley.Gray@musselburghcab.org.uk

Closing date: 9.00am on 16 June 2025

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