Advertised from 12 May 2025

Role

This exciting project focuses on energy advice provision in Airdrie. We are looking to recruit an adviser to deliver Energy Advice in our community via face to face and telephone appointments. Full training will be provided to the successful applicant to allow you to reach your full potential. 

Our project aims to support vulnerable energy consumers, within one of Scotland’s most deprived areas, to tackle the on-going impact of surging energy bills, reduce fuel poverty and help to manage energy debt. Our project will raise awareness of energy efficiencies and empower vulnerable individuals, helping to reduce the impact of poverty. 

The successful applicant will be encouraged and supported in their personal development by the bureau CEO.

Employee benefits

Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us for more information. 

Core Duties

• To conduct in person and telephone interviews, using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• To provide energy efficiency advice to each client assisting with switching suppliers or tariffs, joining the Priority Services Register
• To provide advice and support in relation to energy debt and billing issues. 
• Refer complex cases to CAS Extra Help Unit
• Support to access emergency funds
• To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation
• To work to Scottish National Standards for Information and Advice giving and Citizens Advice Scotland Quality Advice Framework  
• The above job description is not exhaustive and is clarified to include broad duties inherent in the post as reasonably requested by the bureau CEO

Essential Criteria

• Ability to work with limited supervision and prioritise workload
• Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner 
• Excellent organisational skills
• A commitment to the aims and principles of Citizens Advice Bureau. Ability to operate as a team player and communicate effectively with others 

Desirable Criteria

• Demonstrable experience of delivering energy advice
• Understanding of holistic advice
• Ability to use telephony and IT systems to deliver services across multiple channels (web chat, telephony and video) via Avaya, Zoom, TEAMS and other systems 
• Experience of working with people with multiple and complex needs 
• Experience of working with protected adults and ability to deal with issues sensitively

Application notes

Please send completed applications to: -   evelyn.anderson@airdriecab.casonline.org.uk

CVs not accepted.

Equality & diversity monitoring

To help Airdrie Citizens Advice Bureau monitor equality and diversity statistics, please return the Equality & Diversity Monitoring form separately from your other application documents by emailing it to: andrew.potts@airdriecab.casonline.org.uk  

Airdrie Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.

Airdrie Citizens Advice Bureau - Charity number: SC012238

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