Advertised from 30 April 2025

Role

VSA currently have an exciting opportunity available to join our Operations Team as a Continuous Improvement and User Engagement Manager. This will be a Full-time, Permanent position and in return, you will receive a competitive salary and benefits.

VSA is a 155-year-old independent social care charity based in the North East of Scotland. We provide a wide range of essential services that support older people, children and families, individuals with mental health and neurodiversity needs, as well as over 2,000 unpaid carers. Our mission is to provide the best of care and support, to enable the community to fulfil its potential.

The Continuous Improvement and User Engagement Manager plays a crucial role in developing, implementing, and overseeing processes to ensure the continuous improvement of services provided by VSA. Central to this role is ongoing engagement with people who use our services, and their families, to ensure they have a genuine role in shaping the service VSA provides. The post holder will be responsible for assessing and enhancing and embedding practice and supporting and developing the quality of leadership and management of services, identifying areas for improvement, and ensuring that the organisation is compliant with all relevant regulatory standards.

Purpose of Role:

Responsible for ensuring best practice in engaging with service users to place them at the centre of everything VSA does. The post holder will support improvement planning across all services, working with managers to develop robust plans and acting as a critical friend in implementing continuous improvement in response to user needs and best practice and using mechanisms exist and are sustained for them to be heard.

Application notes

To apply and find out more about VSA visit our website https://careers.vsa.org.uk/

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